Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all products purchased through meowmaoliang.com. We are committed to ensuring your satisfaction with every purchase.

Return Window

We accept returns within 14 days of the delivery date. If 14 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be unused, unassembled, and in its original, undamaged packaging.
Pet food, treats, supplements, and hygiene products must be unopened and within their expiration date.
Personalized or custom-made items are not eligible for return unless they arrive defective or damaged.
You must provide a valid order number or proof of purchase.

Items sent back to us without first requesting a return authorization will not be accepted.

Return Process

To start a return, please follow these steps:

Contact our support team at support@meowmaoliang.com with your order number and clear photos of the item's current condition.
If your return is approved, we will send you a return shipping label and detailed instructions on how and where to send your package.
Pack the items securely in their original box and attach the provided return label.

Return Shipping Fees

Defective/Damaged Products: If the product is incorrect, damaged during shipping, or has manufacturing defects, we will cover 100% of the return shipping cost.
Customer-Initiated Returns: If you are returning an item due to change of mind, incorrect size selection, or other customer reasons, you will be responsible for the return shipping cost.

Restocking Fee

We do not charge any restocking fees on eligible returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 7 to 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted and processed, you may make a separate purchase for the new item.